Feature Requests

The platform should allow editing WhatsApp templates, and should also allow the use of predefined variables such as the client's name or phone number.

Enable granular access control to manage the Automation module for team members. Staff can be allowed to view the Automation module while restricting specific actions or options, similar to permission controls available for the Reports module. This ensures better role-based access management and prevents unauthorized configuration or execution of automation features.

Request to add a reply functionality in the Team Inbox for Messenger chats. Currently, the Whautochat Team Inbox does not allow team members to send replies to specific messages in a contact within Messenger conversations like WhatsApp. Adding this option will enable and highlight specific message responses, improve communication efficiency, and ensure seamless conversation handling within the Team Inbox.

Request to display the date of the last received message directly in the chat list. Currently, only the time of the last message is shown, requiring users to open the chat to view the date. Enhancing this behavior to show only the time for messages within the last 24 hours, and both date and time for messages older than 24 hours, would improve usability and reduce the need to open chats unnecessarily.

Images appear distorted when the width is different from the height; they should be displayed in proportion to the original size to be viewed correctly.

The automated response form should support including multiple images, and it should also have predefined variables such as the customer's name and phone number.

Improve the onboarding steps to boost trial conversions to getting them to acheive goals like completing embedded signup, running a broadcast, installing bot, etc

Implement a Mobile App for WhautoChat. Will allow partners to use whitelabel branding through add-ons on their plans.

Bring a developer experience to the platform where partners are able to build their integrations and submit for approval to be included in the platform like Zapier or Shopify.

Add Tiktok channel for messaging.