We are excited to share our latest WhautoChat updates with you. These improvements are based on customer feedback and focused enhancements delivered this month to help your team work faster and manage operations more smoothly.
๐ฌ Team Inbox Updates
We have improved the Team Inbox to make it faster, more responsive, and easier to use. A new
Needs Reply
chat filter is now available. Chats that require a response will automatically move to this section, helping your team follow up quickly.We have also improved the Hide Filter and Contact Info expand options to provide a smoother inbox experience.
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๐ Custom Inboxes
You can now create custom inbox views by filtering chats based on your needs. You can save these filters and reuse them anytime.
You can also control who can access the custom inbox. You can set it for Only You, Everyone, or Selected Staff. This helps teams focus on important conversations and saves time.
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๐ผ๏ธ Multi-Select Media and Send
You can now send multiple images, videos, and documents in a single message across WhatsApp, Messenger, Instagram, Telegram, and Live Chat.
Once you click send, messages will process automatically in the background. You no longer need to wait on the same screen, which saves time and improves productivity.
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๐ท๏ธ Exclude Tags Filter
We have added a new Exclude Tags filter option in Contacts and Team Inbox filters. This allows you to filter and view data while excluding specific tags.
This helps you focus only on the contacts or conversations you want to see and avoids unnecessary data. It makes searching, segmentation, and inbox management more accurate and saves time.
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โกNew WhatsApp API Endpoint
We have introduced a new WhatsApp Template List endpoint in the WhautoChat REST API. Using this endpoint, you can now see a list, create, and delete WhatsApp templates directly through the API.
This helps developers and teams manage templates more easily and automate template handling within their workflows.